Refund & Cancellation Policy

At गाँव Ghar, we deliver traditional, handmade food items with love and care from the heart of Bihar. Since our products are perishable, made-to-order, and food-grade, we maintain a strict no-refund and no-cancellation policy, with very limited exceptions to ensure hygiene, safety, and fairness.

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✅ Refunds – When Do We Offer Them?

We offer refunds only under the following rare circumstances:

• You received the wrong item

• Your product was damaged, spoiled, or leaking during transit

📸 What You Need to Do:

• Contact us within 48 hours of receiving the product

• Email us at support@gaongharstore.com with:

  • Your order number

  • Clear photos/videos showing the issue (including packaging)

🔁 What Happens Next:

• Once our team verifies the issue, we will:

  • Resend the correct item (if available)

  • OR process a 100% refund to your original payment method within 7 working days

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❌ No Refund or Replacement Will Be Provided If:

• The taste or flavor wasn’t to your liking

• You entered the wrong delivery address

• The product was delayed by courier services

• There’s minor leakage or packaging dent that doesn’t affect product quality

• The item was opened, tampered with, or partially consumed

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🚫 Cancellation Policy

Because all our food items are made fresh to order, we do not accept cancellations once the order is placed. This helps us ensure:

• Freshness in every batch

• Minimal wastage

• Smooth processing and shipping timelines

Please Note:

• All orders are processed immediately after payment

• No changes, modifications, or cancellations are allowed

• We strongly request customers to verify their address, contact number, and cart items before placing an order

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